Maria Musgrove-Wethey from Get Savvy Academy discusses the importance of preparing for your next trade show and looks at how you should be analysing your suppliers to ensure you invest wisely.
If “we’ve got another ten of these” sounds all too familiar, then maybe it’s time to re-assess how you get the perfect mix of gowns in your shop. What seemed a great idea with fizz flowing at a fashion show often falls flat five months later on a foggy Friday in Fife when your first order arrives and there’s a resounding chorus of “who ordered this then?”
So, what do you do to get the perfect mix of stock when you next go buying? You need to go armed with a well-planned buying strategy, and for this you need to prepare.
If you’re sitting smugly in the knowledge that at a press of a button you can run a report showing sales by supplier, shape, size, colour, and price point then you already know that pre-show preparation and retail metrics are your best friends! If the word “spreadsheet” sends shivers down your spine, what should you be analysing and how and when should you be doing this?
In Get Savvy’s Business Success Path we believe there are four key areas when it comes to running a successful bridal boutique: Business Planning & Management and Customer Experience & Attraction.
Let’s look at how you can analyse your suppliers under these different headings to drive your business forward.
Return on Investment is critical when managing your business. ROI is a business performance measure that is used to evaluate the efficiency of any investment. If you’re not a “spreadsheet supremo” here’s a simple formula to calculate your ROI.
Take the return from your investment minus the cost of that investment and divide it by the cost of the investment and this is then expressed as a ratio.
Here’s an easy example:
If the words formula, ratio and percentage make your head spin here is a way to take a very crude visual snapshot of which labels deserve your rail space.
Be brave and pull out all the dresses you’ve never taken an order on and group them by designer. Pull the gowns you’ve repeated on once and a third group of the gowns with two or more repeats. No calculator is needed to see which labels are earning and which are costing you money. There might be one gown which has repeated into double figures, so it justifies keeping that designer. However, once that gown is discontinued it might be a different story. The numbers do not lie. They give you the power to make informed decisions and help you identify where you should re-invest.
However, there can be other factors as well as the figures.
Christine Skilton, who is a marketeer, would advise assessing your labels not purely on their ROI but on the traffic generated on your website and on their social media presence. They could be footfall drivers which means that brides come to your boutique because of their marketing and may not buy their gown but buy into your brand and still buy from you. A couple of these labels can be a sound strategy but may be unsustainable long term.
Whatever stage you’re at in your bridal business planning is crucial to your success. Key questions are “who is my ideal bride?” and “do I have in place the right suppliers, stock, systems, social media, and staffing to both attract that bride and give her the right experience?”
Imagine you’re just opening your shop and ask yourself who your ideal bride is. Decide which of your current suppliers would appeal to her and if you have gaps in your stock, then cull and cultivate a new label.
I’m not talking about the champagne at Harrogate but your experience generally. What is the supplier’s position on loan samples, sample numbers, territory, discontinuations, etc? More importantly how do you work together if there is a problem?
If there’s an issue with a dress is it an interrogator placing the blame on you or a helpful agent arranging collection to sort it out?
If you owe money are you met with a kind customer service agent offering a payment plan or a callous credit controller putting you on stop immediately?
Coming out of the pandemic it is even more important to take the time to figure out which labels are delivering for you on all four of these critical areas and to make sure invest wisely.
If you’d like to know more about Get Savvy’s Business Success Path then get yourself on our VIP waiting list for when the Get Savvy Membership 2021 opens in September or go to our website. Better still, come and meet us at the Harrogate Bridal Show at our Business Advice Clinics on Sunday 12th from 12 to 2pm and Monday 13th from 10 to 2pm.